maeslot Terms and Conditions

1 Introduction and Acceptance of Terms

These Terms and Conditions ("Terms") constitute a binding agreement between you ("Member", "User") and maeslot ("Company", "Platform", "We"). By accessing, registering or using any part of the maeslot website, you acknowledge that you have read, understood and agreed to be bound by all provisions in this document.

If you do not agree with any part of these Terms, you are required to stop using our platform immediately. maeslot reserves the right to amend these Terms at any time. Amendments will take effect as soon as they are published on this website. Continued use of the service after amendments are published will be considered acceptance of the amended terms.

2 Eligibility and Account Registration

To register an account at maeslot, you must meet all of the following requirements without exception:

• Be at least 21 years old on the date of registration.
• Hold a valid identity card (MyKad) or other valid identification document.
• Not be on any self-exclusion list enforced by any relevant authority.
• Register only one account. Holding multiple accounts will result in all such accounts being suspended and balances forfeited.
• Provide accurate, complete and up-to-date information on the registration form.
• Not be acting on behalf of a third party or as an agent for any other individual.

maeslot reserves the right to require identity verification ("KYC") at any time. Members are required to submit the necessary verification documents within the specified period. Failure to do so may result in account suspension or closure.

3 Deposits, Withdrawals and Payment Methods

maeslot supports a variety of secure and verified payment methods for the convenience of Malaysian members. All financial transactions are processed through channels protected by SSL encryption.

Accepted deposit and withdrawal methods are: Touch 'n Go eWallet, DuitNow, online banking via FPX, Boost, ShopeePay, and cryptocurrencies including USDT, BTC and ETH.

Amount limits that apply to all methods:

• Minimum deposit: RM20 for all payment methods.
• Minimum withdrawal: RM100 for all payment methods.
• Withdrawals are usually processed within 30 minutes to 3 hours.

Any attempt at fraud, money laundering or use of unauthorised payment methods will be reported to the relevant authorities and the member's account will be closed immediately.

4 Bonuses, Promotions and Wagering Requirements

All bonuses and promotions offered by maeslot are subject to specific terms and conditions set at the time of the offer. Members are responsible for reading the terms of each promotion before accepting it.

The maeslot welcome bonus is as follows:

• First deposit bonus: 120% up to a maximum of RM300.
• Wagering requirement: 15 times the bonus amount (not the deposit amount).
• Practical example: Deposit RM100 → bonus RM120 → balance RM220 → wagering requirement RM120 × 15 = RM1,800 before bonus withdrawal is permitted.
• Another example: Deposit RM600 → bonus RM300 → balance RM900 → wagering requirement RM300 × 15 = RM4,500.

maeslot reserves the right to cancel bonuses and related winnings if there is evidence of low-risk betting strategies used to meet wagering requirements unfairly, including but not limited to betting on both sides within the same game.

5 Game Rules and Betting

maeslot offers a variety of game categories including online slots, live casino (baccarat, roulette, blackjack, sic bo), sports betting, sportsbook, mix parlay, esports and arcade games. Each category has its own game rules displayed directly within the game interface.

Members agree to the following regarding betting rules:

• Game results generated by the system are final and cannot be disputed unless a technical error can be proven.
• Bets placed during a technical disruption will be reviewed and may be voided at maeslot's discretion.
• The use of automation software, bots or any third-party tools for betting purposes is strictly prohibited.
• Collusion between multiple accounts to cheat is a serious violation and subject to disciplinary action.
• The RTP (Return to Player) value varies for each game and general RTP information is available in the respective game guides.

For sports betting and sportsbook, the odds displayed at the time a bet is placed are the odds that apply. Changes in odds after a bet is confirmed will not affect existing bets.

6 VIP Programme and Weekly Cashback

maeslot offers an exclusive VIP programme with five membership tiers that provide different benefits to our loyal members. VIP tier advancement is based on betting activity and member loyalty over time.

• Bronze — Weekly cashback up to 0.2%
• Silver — Weekly cashback up to 0.4%
• Gold — Weekly cashback up to 0.6%
• Platinum — Weekly cashback up to 0.8%
• Diamond — Weekly cashback up to 1.0%

Cashback is calculated based on net bet amount and credited into the member's account every week according to the set schedule. Cashback is not subject to additional wagering requirements.

7 Account Security and Password

Members are fully responsible for the security of their own accounts. maeslot recommends the following security practices:

• Use a strong and unique password — a combination of uppercase letters, lowercase letters, numbers and symbols.
• Do not share your account password with anyone, including family members.
• Log out of your account after each session, especially on shared devices.
• Contact customer support immediately if you suspect any unauthorised activity on your account.

maeslot will not be responsible for any losses arising from a member's negligence in safeguarding their login information. maeslot staff will never ask for your account password — do not provide it to anyone claiming to be a maeslot employee.

8 Account Closure and Suspension

maeslot reserves the right to suspend or close a member's account at any time without prior notice if any of the following situations occur:

• Confirmation that the member is under 21 years of age.
• Provision of false or misleading personal information during registration or the KYC process.
• Detection of fraudulent activity, money laundering or collusion.
• Breach of any provision in these Terms and Conditions.
• Use of unauthorised software, bots or automation tools.
• A self-exclusion request submitted by the member themselves through customer support.

Members may also close their own account at any time by contacting the customer support team via live chat or email. Any valid balance will be processed for withdrawal once all compliance requirements have been met.

9 Limitation of Liability and Disclaimer of Warranties

maeslot's services are provided on an "as is" basis. While we work to ensure the platform operates without interruption, we make no guarantees regarding the continuity, accuracy or availability of the service at all times.

To the extent permitted by law, maeslot will not be liable for:

• Financial losses arising from betting activity, whether winning or losing.
• Technical disruptions that occur beyond maeslot's reasonable control.
• Indirect, incidental or consequential losses resulting from use of the platform.
• Actions or omissions of third parties including payment providers or game developers.

Betting carries financial risk. Members are fully responsible for their betting decisions and are advised to bet within their financial means.

10 Privacy and Data Protection

maeslot respects the privacy of all members. The collection, storage and use of members' personal data is carried out in accordance with our Privacy Policy, which can be read in full on the relevant page.

Personal information collected is used solely for account management, payment processing, regulatory compliance, fraud prevention and service improvement. Member data is not sold to third parties.

To find out more about how we handle your information, please refer to the maeslot Privacy Policy.

11 Customer Support and Complaint Resolution

The maeslot customer support team is available to assist you at all times. We provide support 24 hours a day, 7 days a week through two main channels:

• Live Chat — Available 24/7 directly on the maeslot website for immediate response.
• Email — Send detailed enquiries to [email protected] for a response within a reasonable timeframe.

Support is available in Malay and English. For formal complaints, please submit in writing via email with full details including your account number, date of the incident and a detailed description.

maeslot is committed to resolving every complaint fairly and transparently. If you are not satisfied with the resolution provided, you have the right to refer your complaint to the relevant licensing body through the designated channels.

12 Amendments to Terms and Notice of Changes

maeslot reserves the right to modify, add to or remove any part of these Terms at any time without prior notice. All changes will take effect as soon as the latest version of the Terms is published on this website.

It is the member's responsibility to review the Terms and Conditions periodically to ensure they are always aware of the latest changes. The date of the last amendment will be shown at the top of this document.