maeslot Privacy Policy

1. Introduction

This Privacy Policy is issued by maeslot ("we", "platform" or "maeslot") and applies to all registered members and visitors using the maeslot.onl website and related services. This Policy explains how we collect, process, store and protect your personal data in line with internationally recognised data protection standards.

By registering as a maeslot member or continuing to use our platform, you acknowledge that you have read, understood and agreed to the terms set out in this Privacy Policy. If you do not agree with any part of this policy, you are advised not to continue using the maeslot platform.

This Policy is to be read together with the maeslot Terms and Conditions and our Responsible Gambling Policy. These three documents form the legal framework governing the relationship between maeslot and its members.

2. Personal Information Collected

maeslot collects various types of personal information depending on how you interact with the platform. In general, the types of data we collect are as follows:

• Identity information: full name, date of birth, gender and MyKad number or valid identification document
• Contact information: email address, mobile phone number and residential address
• Financial information: details of payment methods used (Touch 'n Go, DuitNow, FPX, Boost, ShopeePay, USDT, BTC, ETH) as well as deposit and withdrawal records
• Login information: username, password in hashed form and session history
• Game activity data: betting records, types of games played, session duration and in-platform transaction history
• Technical information: IP address, device type, operating system, web browser used and general location data
• Preference information: account settings, language preferences, notification preferences and feedback you provide

We only collect data that is relevant and necessary to provide a safe and legitimate online betting service. Collecting excessive or irrelevant data is against maeslot's internal policy.

3. Purpose of Personal Data Use

The personal data we collect is used solely for lawful and transparent purposes. maeslot uses your information for the following purposes:

• Member account registration and verification, including the Know Your Customer (KYC) process
• Processing deposits, withdrawals and other financial transactions on the platform
• Providing 24/7 customer support in Malay and English
• Sending important notifications related to accounts, promotions and platform updates
• Detecting and preventing fraud, money laundering and unauthorised access
• Fulfilling regulatory compliance obligations and applicable legal requirements
• Analysing usage patterns to improve the member experience and overall platform services
• Supporting the Responsible Gambling programme, including monitoring concerning betting behaviour

4. Legal Basis for Processing

maeslot's processing of personal data rests on a sound legal basis. Depending on the type of data and the purpose of processing, we rely on one or more of the following bases:

• Explicit consent from the member at the time of registration or before certain processing is carried out
• Performance of a contract between the member and maeslot, namely the provision of online betting services
• maeslot's legitimate interests in managing operational risk, detecting fraud and maintaining platform security
• Compliance with legal obligations applicable to maeslot as a licensed betting platform operator

Where processing is based on consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. Please note that withdrawing consent for processing that is required to provide the service may mean that maeslot is unable to continue providing that service to you.

5. Sharing Data with Third Parties

maeslot does not sell, rent or disclose member personal data to third parties for commercial gain. However, in certain circumstances, we share necessary information with the following categories of third parties:

• Payment service providers (payment gateways) that process deposits and withdrawals on behalf of maeslot
• Game software and technology platform providers that form the backbone of the maeslot platform
• Regulatory bodies and legal authorities when required by regulation or court order
• Related companies or subsidiaries within the maeslot group for internal operational purposes only
• Cloud and cybersecurity service providers that help us store and protect data

All third parties handling maeslot member data are bound by strict confidentiality agreements and are required to comply with data protection standards equivalent to those we practise. maeslot is responsible for ensuring our partners respect your privacy.

6. Data Retention and Deletion

maeslot retains member personal data for as long as it is needed to fulfil the original purpose of collection or for as long as the member account is active. Specific retention periods for certain data categories are as follows:

• Active account data: retained throughout the active membership period
• Financial and transaction records: retained for the period prescribed by regulatory requirements
• KYC and identity verification data: retained in line with anti-money laundering legal requirements
• Technical logs and activity data: retained for a reasonable period for security purposes
• Consent-based marketing data: deleted immediately upon withdrawal of consent

Once the retention period ends or when data is no longer needed, maeslot will dispose of the relevant data securely using industry-recognised deletion methods to ensure the data cannot be recovered.

7. Technical and Organisational Security Measures

maeslot invests seriously in cybersecurity infrastructure to protect member personal data from unauthorised access, loss, destruction or accidental disclosure. Key measures we practise include:

• 256-bit SSL/TLS encryption for all data communications between servers and member devices
• Encryption of sensitive data in databases using strong encryption standards
• Two-factor authentication (2FA) for access to maeslot's internal systems
• Continuous security monitoring and intrusion detection systems
• Security audits and penetration testing conducted on a regular basis
• Role-based access controls — only authorised personnel can access member data
• Data security training and awareness for all maeslot staff who handle personal data

While we take all reasonable steps, no security system is entirely foolproof. In the event of a serious data security incident, maeslot will notify affected members within the required timeframe and take immediate action to contain the damage.

8. Cookies and Tracking Technologies

The maeslot.onl website uses cookies and similar tracking technologies to improve the user experience, analyse website traffic and ensure the platform functions smoothly. The types of cookies we use are:

• Essential cookies: required for basic platform functions such as login sessions and security
• Performance cookies: collect anonymous information about how the platform is used for continuous improvement
• Preference cookies: store settings such as your language preference and display configuration

You can control or disable cookies through your web browser settings. Please note that disabling essential cookies may affect the functionality of some platform features. Refer to your browser's documentation for guidance on managing cookies.

9. Cross-Border Data Transfers

As a platform operating under international licensing, maeslot may process and store members' personal data on servers located outside Malaysia. Any cross-border data transfer is carried out with appropriate safeguards to ensure that an equivalent level of data protection is maintained.

We ensure that all cross-border data transfers are carried out under legally binding data protection agreements between maeslot and the receiving party. Members may contact us for more information about the protections applied to such transfers.

10. Protection of Minors

The maeslot platform is strictly for individuals aged 21 and above. maeslot does not knowingly collect or process personal data from individuals under the age of 21. Our registration process includes age verification steps to screen prospective members.

Should maeslot discover that personal data has been collected from a minor without our knowledge, we will take immediate action to delete the relevant data and close the account in question. Parents or guardians with concerns about this matter are welcome to contact us through the available support channels.

11. Privacy Policy Amendments

maeslot reserves the right to amend this Privacy Policy at any time to reflect changes in operational practices, legal requirements, or technological developments. Each amendment will include a clear effective date at the top of this page.

For material amendments that significantly affect how we handle your data, maeslot will send a notice to all active members at least 14 days before the amendment takes effect. You are encouraged to review this page from time to time to stay informed of maeslot's latest privacy practices.

12. Contact Our Privacy Team

For any questions, concerns, or requests regarding this Privacy Policy and how maeslot handles your personal data, please contact us via:

• 24/7 live chat — available directly within the maeslot platform in Malay and English
• Email: [email protected] — we aim to respond to all privacy enquiries promptly

Our team is ready to help you understand your rights, clarify our data processing practices, and handle any request you submit regarding your personal data.